I recently experienced a situation which I think goes a long way toward proving my contention that the people who have experienced sleeping on a buckwheat pillow just about panic at the idea of having to sleep on any other pillow for even a few nights.
Last evening I got an email asking if my website was a fake. I was somewhat taken aback. I sent a return email in hopes of determining what the problem was. I’m not sure if I can compact this incident down enough to contain it in 1 post.
Later on last evening, the lady who had emailed me called me. Seems she had used an email address to send me that email which she seldom uses, and consequently had not checked that address for a reply, so she thought I had ignored her. After talking we surmised that the problem was that she had ordered two buckwheat pillows from my site after having moved in from out of state, and her credit card address did not yet match the address on the order. We figured that out after I had tried to place the order for her, and her credit card was rejected. I forgot to mention that on my first attempt I somehow transposed two of the numbers on her credit card, so I had had to call her back to get the correct number. She was really patient with me.
At this point she decided to try another credit card that she had which had not yet been notified of her new address. She gave me all the info and as I was processing it, I realized that the expiration date she had given me was already expired, so I called her again. She had realized this in the meantme, and had already called the credit card company to get that taken care of. While I had her on the phone, I mentioned to her the amount that the two pillow order totaled up to. She said no, it hadn’t come up to that amount when she figured it up. Turns out she had told me the wrong pillow style, so I redid the order again. This time I used the old address as the billing address, and the new one for the shipping address. Just before I hit the “submit” button, it occurred to me that if she had called the credit card co. to update the expiration date, I figured she may have also updated to her new address. Another long distance call. Fortunately, she hadn’t. I hit the “submit” button. Success at last.
All this she endured to replace her buckwheat pillow which had somehow gotten ripped apart in the process of moving. I’m telling you, when a buckwheat pillow dies, it is sorely missed. Her ordeal involved, as best I can remember, at least 6 attempts to place the order, 2 emails to me, 2 emails to her, 4 long distance phone calls to me, 5 long distance phone calls to her, 2 emails from me to my drop shipper, and numerous calls from her to her 2 credit card cos..
My point is, to those of you who are hesitant to buy a buckwheat pillow, do you think you would go to all that trouble to replace a feather or foam pillow? Does this give you any idea what you are missing by not having a buckwheat pillow? Do you get my drift? Buy yourself a buckwheat pillow, and then you will know where of I speak. Buy one now. You’ll never leave home with out one.